Voice & Self Service
Voice & Self-Service
Avaya IX Voice solutions help organizations leverage data better to understand their customers and match them to the best agent. With Avaya, organizations can elevate traditional IVR to conversational speech applications. Avaya IX Voice solutions help organizations automate where desired while elevating to the agent when needed.
Leveraging advanced machine learning models to pair the best agent with each customer. Intelligently pair customers with agents based on key business insights and characteristics. Automate the ‘getting to know you’ process to quickly create more connected experiences that deepen brand relationships.
As customers interact with organizations in more ways, the stakes have never been higher. Email, web chat, SMS, social, voice: all offer new opportunities to leave customers in the warm glow of amazing service—or seething with frustration.
Empower your agents to manage all channels through a single, unified workspace. Capture actionable insights to deliver more personalized experiences and build lifetime loyalty.
Leverage Artificial Intelligence (AI) in your contact center to serve your customers better throughout the customer journey with intelligent pairing, self-service, chatbots, virtual assistants, and machine learning creating superior customer experiences while enhancing business operations and efficiencies.
Turn Unstructured Customer Conversations into Actionable Intelligence
Avaya Conversational Intelligence is a next-generation, end-to-end, solution that automatically transcribes voice interactions into actionable outcomes so contact centers can transform the customer experience they deliver to create customer and brand loyalty.
Enabling a conversation that is close to human
Avaya AI Virtual Agent is a solution leveraging Google Cloud machine learning and natural language processing to create automated conversational experiences. The virtual agent is able to talk, understand & interact naturally with customers and assist human agents.