One Suite

​Through countless engagement with our customers, NxGen have put together a suite of in-house developed applications to address the common needs that our customers have come across. You can now have access to these frequently requested features for your own customers on our easy to use One-Suite platform.

We understand that not all features will be needed in your contact center, One-Suite is equipped with 6 modules that you can pick and choose individually to fit into your environment.

​Dynamic IVR

Often when you have an IVR system, the voice announcements are fixed to what you have pre-designed. Take control of your own voice menus with Dynamic IVR feature, get the versatility to make adjustments without the need to engage professional engineers to do that for you.

Smart Call Tracker

Every voice matters in your business, especially potential customers or the chance to address any missed calls. With Smart Call Tracker, abandon calls will no longer be just a statistic, obtain the contact list of your abandoned calls for your customer service officers to make a follow up call.

​CallBack

Improve your service levels, do not leave your customers waiting during busy hours. With CallBack feature, callers can now opt for a CallBack instead of waiting tirelessly and eventually abandoning the call.

Further enhance your customers’ experience, have the choice of having agents to manually call back at an optimal time, or having the system automatically call back on your agent’s next available slot.

Outbound Manager

Save previous customer service agents’ time and effort by automating outbound calls. With One-suite easy to use Outbound Manager, you can schedule that daily reminder and/or do ad-hoc broadcast for your sales campaign. Simply upload a contact list and your system will handle the rest, have greater insight to the results with built in reports.

Survey Module

Get a better idea on how your customer service agents are fairing by conducting simple after call surveys. Customize your own set of questions and schedule your reports.

​SMS & Email Broadcast

Compared to voice-based broadcasts, digital forms of outreach let customers respond as and when their time allows. Reach out to your customers with SMS and Emails simply with a few clicks of button.